Shipping policy
Effective Date: [8-26-25]
1. Processing Time
All orders are processed within 1–3 business days after payment is received. Custom or made-to-order
products (e.g., molds, cement-poured items) may require additional time; estimated lead times will be
provided on the product page or at checkout.
2. Shipping Methods and Carriers
Non-living products (e.g., tools, accessories, formicariums) ship via carriers such as USPS, UPS, or
FedEx. Live ants (Tetramorium immigrans) are delivered in person within Pennsylvania by Critter
Overlord for safety and compliance. We do not ship live ants outside Pennsylvania.
3. Delivery Areas
Live insect sales and deliveries are restricted to Pennsylvania addresses only. Physical products (e.g.,
kits, tools) can be shipped to addresses within the continental United States unless otherwise stated.
4. Shipping Rates
Shipping costs are calculated at checkout based on weight, size, and destination. Any free or
discounted shipping promotions will be clearly stated on the website.
5. Delivery and Acceptance
Customers are responsible for providing accurate shipping and delivery information. For live deliveries,
a recipient must be present to accept and sign for the order. A missed delivery attempt may result in
rescheduling or forfeiture without refund pursuant to our Terms.
6. Risk and Responsibility
Once a package or delivery is accepted by the carrier or customer, responsibility for the product
transfers to the customer. Critter Overlord is not liable for lost, stolen, weather-delayed, or
carrier-damaged packages after hand off to carrier.
7. Restrictions
We do not ship live insects across state lines or internationally. Customers are responsible for
complying with all local regulations regarding live insect ownership and transport.
8. Contact
Questions about shipping? Contact us at 717-220-3271 or Anthony@critteroverlord.com
Shipping FAQ
How do I track my order?
When your order ships, you’ll receive an email with a tracking number. Live deliveries are coordinated
directly with you by phone or email.
What if my package is delayed by weather?
Carriers may delay shipments during extreme weather. These delays are outside our control. For live
deliveries, we schedule around severe conditions for animal welfare.
My package shows delivered but I can’t find it.
Check with household members and neighbors, then contact the carrier. We’ll help as we can, but
carrier scans mark transfer of responsibility to the recipient